We at
Epicenter are one of India's Leading
Customer Contact Centre’s providing Voice and
Non Voce Services in the areas of Collections,
Sales and Customer Service.
Epicenter is a joint
endeavor of B. N. Kalyani - Chairman of the $
500 Million Bharat Forge Group, Ken Eldred -
Co-founder of $ 35 Billion Ariba Technologies
and Pravin Gandhi (Infinity Ventures) -
Co-founder of the Hinditron group of companies
which merged with Digital in 1988.
The
vision, dynamism & business acumen of the
promoters and the leadership of CEO Rajesh (Raj)
Thankappan has nurtured Epicenter into a leader
in Business Task Outsourcing
for a large number
of prestigious clients around the globe. The
promoters are supported by a team of immensely
talented and experienced management members, who
provide global expertise to Epicenter. Epicenter
also enjoys a strong support from its Venture
Capitalists.
Epicenter believes in six
basic Core Values.
- People
- Customers
- Integrity
- Team Work
- Continuous Improvement
- Quality and Innovation
Epicenter has Core
Competence in various voice and non
voice processes like
Collections (Early and
late stage)Sales and TelemarketingCustomer Service .
Epicenter provides a
best-in-class call center operation that
reflects the "Client Standard"
in terms of high quality customer service while
minimizing cost through efficient management of
processes, procedures and technological
infrastructure. It provides a solution that
allows scalability without compromising on
quality. It ensures a seamless transition of
work from the client to Epicenter.
Epicenter has invested in
state-of-the-art infrastructure
at its brand new Facility to ensure
uninterrupted uptime
connectivity for instant
response. It has the latest technological tools
in e-CRM and video monitoring facilities
– one of the first
call centers in India to opt for these
facilities. |
