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Mission and Values

Mission

"To create value for global customers and grow collaboratively, by being the Epicenter of producing excellent services, exceptional leaders and innovative technologies."

Vision

Innovate share process improvement ideas across all levels and evolve constantly in the dynamics of a fast-paced business. In other words, appreciating the out-of-the-box thinking culture.

Integrity create an honest and trusting environment and share accountability. In other words, state of being united.

Collaborate where team work is practiced by working on common goals. In other word, encouraging team work and togetherness.

Customer Focus: concentrate both on Internal Customers (Employees & Vendors) and External Customers (People that we talk to which are not a part of Epicenter). In other words - Nurture a winning network of customers.

Agility Ability to move quickly and easily. Finding ways to complete the tasks faster. In other words, taking decisions and understanding consequences quickly.


 
 
 
Jobs at Epicenter: There are currently 100 open positions

Certifications & Associations



About Us

“Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001.Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.”