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Business Standard, New Delhi

 
High attrition forcing call centres to serenade staff
26th November, 2002.

Excerpts from the article...

K Vijay Rao, chief executive of Epicenter Technologies, Mumbai, says, “Our approach for employee retention is to build a strong organization and provide employees a career path, which makes their job an excellent career opportunity. By pursuing value-added businesses, we hope to extend the scope of activity for the organisation and thereby for the individuals.”




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