Team
Epicenter
strongly believes in recruiting
the right kind of people
to serve our clients.
We give our agents specialized
training keeping in mind
the client’s campaign
and specific requirements.
We provide our clients
with dedicated resources
for each process. |
Agents
We employ candidates who
are Graduates (Any field)
or have a Diploma in Hotel
Management. All the agents
possess excellent communication
skills and are fluent
in English, with strong
customer orientation,
self-driven, assertive,
and enjoy interacting
with people. |
Supervisor
They are Graduates in
the age group of 27-30
years with minimum 3 years
relevant experience in
Customer Service &
Relationship Management.
Previous experience of
handling a team of 50
with a consistent &
successful track record
(preferably with financial
services/ call center
background) is necessary.
|
Managers
Graduate/MBA
in the age group of 30-
34 years, with minimum
7-8 years relevant experience
in relationship management
and have successfully
handled operations of
a large team (100 to 200)
as profit center head
with consistent &
successful track record.
Candidates from financial
services and IT enabled
industries are hired.
They posses excellent
Communication & Leadership
Skills, Analytical Skills,
People Management skills
and are Result & Customer
focused. |
Key Performance
Areas: Achieving
Productivity & Service
Quality Deliverables,
Team Management, Customer
Satisfaction and Process
Improvement.
|
Team