Excerpts
from the article...
At Epicenter
a new entrant has to go through a
three- pronged systematic training
programme to improve their skill sets
and get a good grounding in the organisation’s
philosophy and value system. “There
is a total 240 hours of training designated
for each employee. They go through
voice and accent data training session
for cultural orientation, accent neutralisation,
pronunciation, vocabulary and voice
modulation. The new recruits are also
given thorough training in actual
floor working and functional area
of work like product and systems training.
Other training issues are need based
and depend on customer requirement,”
informs K Vijay Rao, CEO, Epicenter
Technologies.
“Progression
is driven by performance, aptitude
and an ability and willingness to
learn and be both lateral and vertical,”
says Vijay Rao.
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