In spite of a surfeit of Customer Care Solutions and Service Providers available today, end users regularly complain about poor Customer Service. Epicenter's experience has shown that effective and potent customer care can be one of the most effective tools to differentiate our clients' product/service offerings. And to enable our clients thus, Epicenter has constituted a team of customer care specialists: "Ask Me Agents". They deliver tailor-made customer care solutions that really care for your customer and go a long way in ensuring repeat business.

These specially constituted teams of Ask Me Agents are high caliber professionals who are adept at imbibing client processes and culture and delivering quality, cost-effective customer care. Added to the rigorous initial training of over 200 hours, the Ask Me agents are further trained in the Processing Systems and CRM Solutions. Quality is a by word for the Ask Me Agents and they utilize various tools like Pareto, Trend Charts, Cause and Effect Diagrams besides the basic 7 QC Tools that are used for Systematic Problem Solving. These teams follow Deming's PDCA cycle in their activities and with their proven delivery backgrounds and experience, they are the last word in customer care specialists.

Analytics and MIS also play a crucial role for the Ask Me Agents. Data analysis from over 300 types of standard reports availableat Epicenter's systems is a regular feature of their specialty. Coupled with Epicenter's deep understanding of the Financial Sector, the quality approach of the Ask Me Agents and their extensive training creates the right blend for the clients - ensuring effective care and adherence to business objectives as well.

Epicenter has the privilege of serving blue-chip clients and exceeding stringent SLA's. Drawing from this experience, we are confident that the Ask Me Agents will certainly exceed your expectations. To know more about our Ask Me Services, contact us today at: info@epicentertechnology.com