Inspite of a surfeit
of the Customer Care Solutions and
Service Providers available today,
end users regularly complain about
poor Customer Service. Epicenter's
experience has shown that effective
and potent customer care can be one
of the most effective tools to differentiate
our clients' product/service offerings.
And to enable our clients thus, Epicenter
has constituted a team of customer
care specialists: "Ask
Me Agents". They deliver
tailor-made customer care solutions
that really care for your customer
and go a long way in ensuring repeat
business.
These specially constituted teams
of Ask Me Agents are high caliber
professionals who are adept at imbibing
client processes and culture and delivering
quality, cost-effective customer care.
Added to the rigorous initial training
of over 240 hours,
the Ask Me agents are further trained
in the TSYS's (TS1/TS2)
Processing Systems and Siebel
CRM Solutions. Quality is
a by word for the Ask Me Agents and
they utilize various tools like Pareto,
Trend Charts, Cause and Effect Diagrams
besides the basic 7 QC Tools that
are used for Systematic Problem Solving.
These teams follow Deming's PDCA cycle
in their activities and with their
proven delivery backgrounds and experience,
they are the last word in customer
care specialists.
Analytics and MIS also play a crucial
role for the Ask Me Agents. Data analysis
from over 300 types of standard
reports available at Epicenter's
systems is a regular feature of their
speciality. Coupled with Epicenter's
deep understanding of the Financial
Sector, the quality approach of the
Ask Me Agents and their extensive
training creates the right blend for
the clients - ensuring effective care
and adherence to business objectives
as well.
Epicenter has the privilege of serving
blue-chip clients and exceeding stringent
SLA's. Drawing from this
experience, we are confident that
the Ask Me Agents will certainly exceed
your expectations. To know more about
our Ask Me Services, contact us today
at: clientservices@epicentertechnology.com
or askme@epicentertechnology.com.
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