Customer acquisition is a challenge even in the best of times. In today's competitive and stringent regulatory environment, it is a mammoth task. To help clients effectively tackle this task, Epicenter has created a focused Telemarketing team: "The Rainmakers".

Tasked with the objective of providing the best in telemarketing processes and regulatory compliance, the Rainmakers are rigorously trained and exposed to best-in-breed practices. Trained at Epicenter's ultra-modern classrooms for over 300 hours, the Rainmakers are coached on a variety of facets - Behavior, Approach, Attitude, Deal-making, Product / Service Knowledge and Orientation and Values / Culture Sensitization. Following a pedagogy that incorporates elements of fun and learning and involving continuous feedback and improvement and novel concepts such as On-the-Job training, the Rainmakers are geared to deliver that all-important customer.

The Rainmakers have prior experience of working in the field of telesales and telemarketing of products/services of varied nature for prestigious clients. They utilize their experience which they have gained to bring in effective sales solutions for the clients. Led by experienced supervisors and armed with extensive product/service knowledge, the rainmakers make our client offering a hard-to-resist offer.

Apart from the above soft skills, Epicenter's Rainmakers adopt a Six Sigma approach and have an obsession with quality. Minor metrics, Detailing and a Focus on Performance - with incentives tied to individual performance - have earned Epicenter's Rainmakers plaudits from clients for their excellent feats. So much so that this performance has seen Epicenter as being rated amongst the Top 2 Service providers by its clients on a consistent basis.

Epicenter's Rainmakers have the proven ability to ensure satisfaction for their clients and performance that has to be seen to be believed.


For further details, contact us today at clientservices@epicentertechnology.com or rainmakers@epicentertechnology.com