Epicenter is the market leader in providing off shore collection services with over 800 skilled collectors. Our Fortune 300 companies use the services of Epicenter's collectors and rank them amongst the best in the world.

The Collection Express Services offer Early Stage Collection, Late Stage Collection, Skip Tracing etc. This provides end-to-end hassle free outsourcing solutions to its clients. The Collection Express Agents ensure superior collection performance and prevention of fraud within the ambit of existing laws and practices on a consistent and proven basis.

Epicenter recruits 100% college graduates and their Collection Express Agents undergo a comprehensive training regimen of over 240 hours that hones their Behavioral & Functional Skills and knowledge about Client Company Values, Culture and Product & Services. Collection Express Agents are continually assessed by experienced and qualified trainers in areas like Voice and Accent, Customer Service, Attitude, Telephone Etiquette and Listening Skills.

Collection Express agents understand the nuances of the collections business and tailor their approach according to the customer requirements. For example, a cordial and pleasant yet effective demeanor is maintained while undertaking Early Stage Collections, as this process spans areas of Customer Service and Risk Management. Our agents are similarly well-versed with the metrics required and contextual exigencies - be it roll rates or post charge-off's or first-party or skip tracing.

To experience the power of world-class training and a Six Sigma quality approach and add tremendous value to your collection efficiencies, contact us today at clientservices@epicentertechnology.com or collectionexpress@epicentertechnology.com.